Who we are

Licensed Professional Counselor
Licensed Clinical Supervisor
National Certified Counselor
ADHD Certified Clinical Services Provider

Laura Waller is a Licensed Professional Counselor and Supervisor in the state of Virginia, committed to providing holistic support to children, teens, and adults. In each session, Laura strives to create a warm, compassionate environment where healing and growth can flourish for each client, grounded in the core belief that true healing happens through connection. With a focus on evidence-based, individualized techniques, Laura ensures that every person feels both supported and safe throughout their therapeutic journey.

Having lived in Virginia since 2015, Laura brings a wealth of experience to her practice. Before transitioning into counseling, she worked as a teacher which allows her to draw on her background to incorporate developmentally appropriate strategies in her work. With a Master's Degree in Elementary Education from Johns Hopkins University, Laura is well-equipped to offer tailored support that meets the unique needs of each client.

Laura is an ADHD Certified Clinical Services Provider (ADHD-CCSP), specializing in supporting clients and families affected by ADHD. This certification equips her to identify and address underlying stressors that may be influencing symptoms and daily functioning. As an ADHD-CCSP, Laura offers valuable resources, practical strategies, and consultation services to families seeking greater understanding and support.

Outside of her practice, Laura, a proud mother of two teens, is often found immersed in seasonal sports activities. Whether she's cheering on her kids at baseball games, track or swim meets, she loves being a supportive presence at any athletic event. When she's not on the sidelines, Laura enjoys taking walks with her dog Moose or unwinding with a good documentary.

Master’s of Science in Clinical Mental Health Counseling, Liberty University 
Licensed Professional Counselor - Virginia  #0701015587

Crystal Crum, LPC is a Licensed Professional Counselor in Virginia with experience supporting adolescents and adults through a wide range of emotional and life challenges. She takes a collaborative, strengths-based, and client-centered approach to therapy, helping clients build insight, coping skills, and confidence as they work toward meaningful and lasting change.

Crystal uses an eclectic, evidence-based approach informed by Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), and Motivational Interviewing (MI). She works with teens, adults of all ages, parents, and seniors, and has clinical experience supporting individuals with anxiety, depression, ADHD, mood dysregulation, gender identity exploration, grief, life transitions, and relationship challenges.

Crystal brings extensive experience across the mental health field. She earned her bachelor’s degree in Clinical Social Work from Radford University and her master’s degree in Clinical Mental Health Counseling from Liberty University.

Her professional background includes work in a variety of clinical settings. Crystal has served as an inpatient acute care social worker in California, supporting adults and families in crisis, and as a recreational therapist in a psychiatric long-term care facility in Washington, D.C. She has also worked as a social worker providing outpatient services in Montgomery County, Virginia. Her administrative role at Franconia Family Therapy Center ultimately inspired her to pursue a counseling career. Crystal completed her counseling internship at Associated Clinical Services in Springfield, Virginia, and her residency at Keystone Services in Burke, Virginia.

Crystal meets clients with empathy and compassion, helping them explore thought patterns, emotions, and behaviors that may be impacting their well-being. She partners with clients to identify meaningful goals and develop practical skills that support personal growth and emotional resilience.

Master’s of Science in Clinical Mental Health Counseling, Liberty University 
Licensed Resident in Counseling - Virginia  #0704018532

Jill is a thoughtful and dedicated therapist who approaches the therapeutic process with empathy and purpose. She earned her bachelor's degree in nterdisciplinary Studies, Liberal Arts with an emphasis in Elementary Education from University of Northern Colorado and a Master’s in Clinical Mental Health Counseling from Liberty University. Jill is currently a licensed resident in counseling in the state of Virginia, working under the supervision of Laura Waller at Connected Care Counseling, LLC. With a strong foundation in Cognitive Behavioral Therapy (CBT) and Solution-Focused Therapy, she works with individuals from diverse backgrounds and life stages, helping them identify cognitive and behavioral patterns, set measurable treatment goals, and implement evidence-based interventions for lasting change. She fosters a structured yet supportive therapeutic environment where clients can process challenges and develop adaptive coping strategies.

Her clinical approach emphasizes goal-directed treatment planning, psychoeducation, and collaborative problem-solving, empowering clients to improve emotional regulation, manage life transitions, and enhance overall well-being. She has experience supporting adults in later life and is honored to support each individual's life story while promoting emotional wellness and connection.

Outside of her professional role, her most cherished moments are spent with friends and family. She enjoys exploring new places, spending time in nature, and seeking out new adventures that enrich her personal and professional life. As a military spouse and mother of four, she deeply understands the challenges of transition, resilience, and adaptability, which further informs her compassionate and client-centered approach to counseling.

A lovable 4-year-old Aussie Doodle with a heart full of kindness!

Moose is proudly certified by the Alliance of Therapy Dogs. When he's not in the office, you’ll find him visiting local schools and community centers, spreading joy and offering comfort to everyone he meets. Trained as a Good Canine Citizen, Moose is well-mannered and always eager to help. At work and at home, Moose enjoys nothing more than curling up for a cozy nap and indulging in his favorite treats. With his gentle nature and loving spirit, Moose is truly a dog with a purpose!