Who we are

Licensed Professional Counselor
Licensed Clinical Supervisor
National Certified Counselor
ADHD Certified Clinical Services Provider

Laura Waller is a Licensed Professional Counselor and Supervisor in the state of Virginia, committed to providing holistic support to children, teens, and adults. In each session, Laura strives to create a warm, compassionate environment where healing and growth can flourish for each client, grounded in the core belief that true healing happens through connection. With a focus on evidence-based, individualized techniques, Laura ensures that every person feels both supported and safe throughout their therapeutic journey.

Having lived in Virginia since 2015, Laura brings a wealth of experience to her practice. Before transitioning into counseling, she worked as a teacher which allows her to draw on her background to incorporate developmentally appropriate strategies in her work. With a Master's Degree in Elementary Education from Johns Hopkins University, Laura is well-equipped to offer tailored support that meets the unique needs of each client.

Laura is an ADHD Certified Clinical Services Provider (ADHD-CCSP), specializing in supporting clients and families affected by ADHD. This certification equips her to identify and address underlying stressors that may be influencing symptoms and daily functioning. As an ADHD-CCSP, Laura offers valuable resources, practical strategies, and consultation services to families seeking greater understanding and support.

Outside of her practice, Laura, a proud mother of two teens, is often found immersed in seasonal sports activities. Whether she's cheering on her kids at baseball games, track or swim meets, she loves being a supportive presence at any athletic event. When she's not on the sidelines, Laura enjoys taking walks with her dog Moose or unwinding with a good documentary.

A lovable 4-year-old Aussie Doodle with a heart full of kindness!

Moose is proudly certified by the Alliance of Therapy Dogs. When he's not in the office, you’ll find him visiting local schools and community centers, spreading joy and offering comfort to everyone he meets. Trained as a Good Canine Citizen, Moose is well-mannered and always eager to help. At work and at home, Moose enjoys nothing more than curling up for a cozy nap and indulging in his favorite treats. With his gentle nature and loving spirit, Moose is truly a dog with a purpose!

Master’s of Science in Clinical Mental Health Counseling, Liberty University 
Licensed Resident in Counseling - Virginia  #0704015363  

Crystal is a compassionate and committed therapist who has had a variety of experience in the mental health field. She earned her bachelor’s degree in Clinical Social Work from Radford University and her Master’s in Clinical Mental Health Counseling from Liberty University. She is currently a licensed resident in counseling in the state of Virginia under the supervision of Laura Waller at Connected Care Counseling, LLC and Lauran Thomas at Keystone Services, LLC.

Crystal grew up in a military family and married a military man which exposed her to frequent moves throughout the United States and Europe. She was married to her husband in 1990, is a mother of three adult children and is also a grandmother. She has lived in Northern Virginia since 2005 and knows about the “NOVA pressures” that can trap families in this area.

Crystal’s work experience includes working as an in-patient acute care social worker in California serving teens, adults and their families. She worked with a team of professionals treating clients with a variety of mental health diagnoses including Schizophrenia, Bipolar Disorder, anxiety and depression. Additionally, she worked as a recreational therapist at a psychiatric long-term care facility in Washington D.C. and as a case worker serving out-patient clients through a county mental health clinic in Montgomery County, Virginia. While working as an administrative assistant at Franconia Family Therapy Center, Crystal was inspired to pursue a master’s degree in counseling. She completed her internship at Associated Clinical Services in Springfield, VA, started her residency at Keystone Services in Burke and joined Connected Care Services in 2025.

Crystal takes an eclectic therapeutic approach to counseling using a variety of person centered, evidence-based practice techniques including dialectical behavioral therapy (DBT), behavioral therapy (CBT) and motivational interviewing (MI). She respects and recognizes the importance of each client’s spiritual beliefs and how it contributes to their sense of well-being.

Crystal currently works with teens, adult men and women, parents and seniors. She has experience working with anxiety, depression, mood dysregulation, gender confusion, grief from loss, stage of life adjustments and dysfunctional relationships. Crystal will meet you where you are to help you explore and identify thoughts, feelings and behavior patterns that are negatively impacting your life. She will assist you in identifying the changes you want to make and will provide skills to practice for achieving a healthy mindset to reach your goals.

Jillian Hamlin is a master's-level counseling intern currently completing her second internship while pursuing her degree in Clinical Mental Health Counseling from Liberty University. With a strong foundation in Cognitive Behavioral Therapy (CBT) and Solution-Focused Therapy, she works with individuals from diverse backgrounds and life stages, helping them identify cognitive and behavioral patterns, set measurable treatment goals, and implement evidence-based interventions for lasting change. She fosters a structured yet supportive therapeutic environment where clients can process challenges and develop adaptive coping strategies.

Her clinical approach emphasizes goal-directed treatment planning, psychoeducation, and collaborative problem-solving, empowering clients to improve emotional regulation, manage life transitions, and enhance overall well-being. She has experience supporting people across various age groups and circumstances, tailoring her approach to meet each client’s unique needs.

Outside of her professional role, her most cherished moments are spent with friends and family. She enjoys exploring new places, spending time in nature, and seeking out new adventures that enrich her personal and professional life. As a military spouse and mother of four, she deeply understands the challenges of transition, resilience, and adaptability, which further informs her compassionate and client-centered approach to counseling.